Royal Caribbean

Michael De Furia Doctor Thomas Schmidt Hospitality Systems and Policy Formulation MBA 6230 11 June, 2011 Assignment # 2 Through the last five weeks I save been researching the corporation Royal Caribbean Cruise line. The research has revealed the different areas of victory and need for improvement. In week five there were topics of tidings where Royal was not meeting the expectations of current guests. The two areas that needed attention were: the need of converse from the staff to management take aim on customer complaints, and the lack of consistency from one channel versus the other in relation to the food quality. First, the lack of communication from a crew member or associate level to management can pose a serious menace to the future of the cruise line. The expectations of passengers are already gritty, because of the commitment and go quality from the pre cruise staff. If expectations have been met before boarding the boat, whence the perception of service will be even higher(prenominal) from the crew aboard the vessel. The way that Royal can rig this break in communication is to have instruct and incessant follow up throughout the training. Companies continue to spend high amounts of dollars bringing in outside companies to train managers on service, leaders and staff development.

The crew require to have the same training in place, because I have seen through my experience, that it is the managers fault when it comes to lack of training and follow up. The crew needs to have the same time spent organizing some gradation or formal training. The next topic that was noticed was the lack of consistency with food quality from one vessel to the next. Cruises are known for their dining experiences. In order to keep the guests contented and full the food quality has to meet the expectations each and all(prenominal) time. I have been in the restaurant management line of products since I was nine years of age. I can asseverate that my family had a consistent recipe for all their dishes... If you want to have a full essay, order it on our website: Orderessay

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