A Reflective Piece On Communication Skills Used

Communication is a vital skill in loving work practice because social work is underpinned by pitying relationships (Thompson, 2002). It is a tool that can be improved with reflection, experience, didactics and knowledge. Effective parley acknowledges that it involves interaction between two or more people. There be many kinds of communication to implicate but I found that I mainly apply verbal, body language such as nodding in agreement and so on. Speaking with divine assistant substance abusers who have a mental health problem can be quite an challenging in some cases (Kaprowska, 2005). There is, therefore a heavy dependence for carers and support workers presence to assist sound communication. Diggings (2004) Suggests that social workers often speak with service user’ key worker or carer rather than directly with the service user. This can have a negative impact on the service user as they can feel that they are not valued.

I identified that I had to refocus discussions because the service user I was working with tended to digress. It proved to be a testing experience because I was not always certain exactly when to or how to draw in the conversation without do offence to the service user or appearing to be in a rush.



On reflection, I realized that being honest and upfront with the service user would have been a more professional way of dealing with the situation as stated by the GSCC Codes of Practice (2002, 2.1; 2.2)

There was a accept for empathic communication during the interview. Using appropriate reactions and facial expressions facilitate this. Given the importance of the ho using issue to the service user, I had to be aware of how I spoke with him by using sensitive language and showing concern but also through trying to get the important issues across (Thompson, 2002). I took a notepad and pen into the interview with a view to saucer what was being discussed. I found that this was a barrier to communication as stated by Kaprowska (2005)....If you want to get a full essay, order it on our website: Orderessay



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