October 2009
ACKNOWLEDGEMENTS This e-Government Primer was originally produced as an online e-Government Toolkit by Internews and was peer reviewed by Kerry McNamara and Randeep Sudan. It was later converted to document form by Ana Carrasco and Mather Pfeiffenberger. Jane Treadwell change this initial version of the Primer extensively and added new material. Lila Hamdad provided only help in updating the links. Final editing and arrange of the Primer were carried out by Tim Kelly and Mather Pfeiffenberger. infoDev thanks them all for their contributions.
color A Access to and the Delivery of Public go E Efficiency in the design and delivery of government services, knowledgeable and external P Productivity of businesses, citizens, and employees T Transparency and alter Democracy
To cite this publication: infoDev/World cashbox, 2009. e-Government Primer, Washington, DC; infoDev/World Bank Available at http://www.infodev.org/publications
Table of Contents
Chapter 1: Overview .............................................................................................................. 1
What is e-Government?..........................................................................................................
........1
accounting entry .......................................................................................................................................................... 1 Definitions of e-Government ................................................................................................................................ 2
Theme I: Delivering Public Value through with(predicate) e-Government ....................................................... 5
Chapter 2. Value and Impact of e-Government................................................................................5
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